Terms of Service

These terms apply to the person or organization that orders or uses the service. Read them with your accepted order, the Acceptable Use Policy and any agreed service-level commitments. A specifically negotiated term in a signed agreement takes precedence over a conflicting general provision. Nothing in these terms limits rights or duties that applicable law does not allow either party to exclude.

1. Definitions

“Services” means dedicated servers, bandwidth pools, network services, remote management access, support, and related infrastructure supplied by BryskBits. “Customer Content” means content, data, streams, files, software, traffic, and instructions hosted, transmitted, stored, or processed through the Services. “Authorized Users” are people you permit to access or administer the Services.

2. Services

BryskBits provides high-bandwidth infrastructure for lawful streaming, media, CDN origin, IPTV, bandwidth pooling, and custom workloads. Product pages describe public configurations, but the final service scope, availability, pricing, tax treatment, IP allocation, support level, delivery model, and optional services are controlled by the written order.

BryskBits may use datacenter, carrier, payment, software, support, or operational suppliers to provide the Services. Third-party services remain subject to their own terms where applicable.

3. Eligibility and account responsibility

You must be legally able to enter into a binding contract. You are responsible for account information, authorized users, credentials, server access, API keys, SSH keys, IPMI/KVM access, billing contacts, and all activity originating from your Services, including activity caused by compromised applications or weak credentials where you are responsible for securing them.

4. Customer content and acceptable use

You are solely responsible for Customer Content and for having all rights, licenses, permissions, and legal authority needed to host, store, transmit, stream, or distribute it. Your use must comply with the Acceptable Use Policy and all applicable laws. Privacy-oriented infrastructure supports lawful privacy; it does not permit unlawful activity. All pornography, including otherwise lawful adult pornography, and all child sexual abuse material (CSAM) are prohibited. Botnets, malicious spoofing, malware distribution, phishing, fraudulent activity, spam and network attacks are prohibited.

You choose and control what your server publishes, including material uploaded by your own users. We supply the infrastructure; we do not select, pre-approve or supervise your channels or files. Keep evidence of rights for the territories and audiences you serve, secure upload and administrator access, and respond promptly to credible complaints. Our ability to restrict a service after a report is not editorial control over your content.

5. Payments, renewals, cancellation and chargebacks

Unless the written order states otherwise, fees are billed in advance and renew automatically for the selected term. You are responsible for invoices, taxes, payment-provider fees, setup fees, usage-based charges where agreed, and custom work. Non-payment, failed renewal, fraudulent payment, or abusive chargeback may result in suspension or termination. We do not offer refunds for service payments, including setup, renewals, unused time and early cancellation, except where applicable law requires a remedy. Cancel through the agreed channel before the renewal deadline and keep the acknowledgement. A billing error can be corrected; a contractual SLA credit is not a cash refund.

6. IP addresses, bandwidth and fair use

IP addresses are allocated for use with the Services and are not sold to you. BryskBits may renumber, withdraw, route, suspend, or reclaim IP resources when required by law, registry policy, network stability, abuse handling, non-payment, or service termination. Additional IPs, BGP, private VLANs, and custom routing require written approval.

“Unmetered” means the public plan is not billed by per-gigabyte transfer volume. It does not remove technical limits, port limits, agreed fair-use terms, abuse controls, maintenance, or lawful restrictions. Bandwidth Pool services are governed by the written quote, including eligible servers, measurement windows, upgrade paths, alerting, and overage handling.

7. Hardware, remote management, software and backups

Hardware specifications are confirmed in the order. Equivalent substitutions may be used where performance and service scope remain materially comparable. Remote management tools such as IPMI or KVM are provided where available and must be secured by the customer. You are responsible for software licensing, operating system security, application patching, content licensing, and backups unless a written managed or backup service states otherwise.

Data loss can occur through hardware failure, customer error, security incidents, abuse action, suspension, termination, or force majeure. Maintain independent backups for any data you cannot afford to lose.

8. Support, availability and SLA relationship

Support covers the service scope stated in the order. Self-managed servers remain the customer's responsibility at the operating system and application layer. Any availability target, hardware replacement target, response target, or credit schedule must be stated in the SLA or written order to be binding.

9. Privacy, monitoring, abuse and legal requests

BryskBits does not routinely inspect, screen, or monitor customer content or traffic solely for the purpose of determining legality. BryskBits may investigate, access, preserve, suspend, remove, rate-limit, filter, or disclose information when responding to credible abuse reports, protecting the network, enforcing terms, investigating security incidents, complying with applicable law, or responding to legally valid requests or orders. We assess complaints under applicable law and the service terms. Where appropriate and legally permitted, we may forward the relevant details to you for a response. Report the affected URL or IP and timestamp through our Report Abuse page; do not send illegal material as evidence.

10. Suspension and termination

BryskBits may suspend or terminate Services for non-payment, abuse, security risk, legal requirement, violation of these Terms, violation of the AUP, excessive risk to the network, or failure to respond to abuse notices. Emergency suspension may occur without advance notice where needed to protect users, third parties, or the network. Export server data before termination. The Privacy Policy sets out the separate timetable for deletion of account records.

11. Indemnity, disclaimers and liability

You agree to indemnify BryskBits from claims, losses, damages, penalties, and expenses arising from Customer Content, your use of the Services, your users, your breach of these Terms, infringement claims, or unlawful activity. Services are provided on an “as is” and “as available” basis except for express written commitments. To the maximum extent permitted by law, BryskBits is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. Aggregate liability is limited to fees paid for the affected Service during the month before the event giving rise to the claim, unless applicable law requires otherwise.

12. Force majeure

Neither party is responsible for delay or failure to the extent caused by an event beyond its reasonable control that it could not reasonably prevent or overcome. Examples include natural disasters, widespread power or telecommunications failures and binding government action. A supplier outage is not automatically an excuse. The affected party must give notice as soon as reasonably practicable, take reasonable steps to reduce the impact, and resume performance when possible. Fees already due for services delivered remain payable. Mandatory legal remedies are unaffected.

13. General terms and policy updates

The governing law and dispute arrangements specified in your signed agreement apply subject to mandatory applicable law. If any provision is unenforceable, the rest remains effective. Policies may be updated from time to time; material changes should be communicated through the website, account notice, or email.

14. Contact

Use the contact details in your order for questions about your service. The Report Abuse page lists the information needed to identify an incident.