Legal
Refund Policy
Fees for dedicated servers, bandwidth pools, custom builds and related services are non-refundable except where required by applicable law.
1. Service payments
We do not offer voluntary refunds or a money-back trial. This applies to setup fees, recurring charges, renewals, custom procurement and add-ons, regardless of payment method. Confirm the hardware, bandwidth terms and renewal date before paying.
2. Cancellation
Cancel through the channel and within the notice period in your order to stop future renewals. Keep your cancellation acknowledgement. Stopping early, not using a server or losing access because of an Acceptable Use Policy violation does not entitle you to a prorated refund.
3. Billing errors and legal rights
This policy does not remove any refund, withdrawal or other remedy required by applicable law. If you were charged twice, charged after a timely cancellation, or believe a statutory right applies, contact billing with the invoice reference and payment date. Never send wallet keys or full card details. Correcting a charge you did not owe is not a discretionary refund.
4. Service credits
If your written SLA provides credits, its eligibility, reporting deadlines and calculation govern. An agreed service credit is separate from a cash refund.
Read alongside your written order and the related policies below.
Questions & answers
Payments and cancellation
Browse all topicsDoes cancelling my server refund unused days?
No. Cancelling stops future renewals under the terms of your order. We do not refund unused days, except where a remedy is required by applicable law.
What should I include in a billing review?
Provide the invoice reference, service ID, payment date and reason for your request. For cryptocurrency, supply the transaction identifier and network, never a wallet seed or signing key.
Does a service credit cancel a recurring invoice?
A service credit and a refund are separate remedies. Check the applicable order and SLA before deducting an amount from a payment.
Which dates should I keep for a cancellation dispute?
Keep the order date, renewal date, cancellation request and any acknowledgement. Include time zones if the notice period is disputed.
Does paying in cryptocurrency change the policy?
No. The same no-refund policy applies regardless of the payment method. Report duplicate or incorrect charges with the invoice and transaction reference; do not send wallet keys.